Pre-Arrival Information

Hello and welcome to Potters Resorts Hopton-on-Sea! We are excited to have you join us for your upcoming All-Inclusive Break. Here are some important details to know ahead of your stay with us. As the lead name on your booking, please share this important information with everyone in your party.

1. Do you need to tell us about any additional dietary requirements or special assistance that you didn't already mention at the time of booking?

2. Does anyone in your party rely on medical equipment that requires continuous power through the night?

3. Has anyone in your party felt unwell with symptoms that could be communicable to other guests and team members, within 2 days of your arrival?

If your answer to any of the above is "Yes" then please call us on 0333 3207 414 at your earliest convenience and before the day of your arrival so our team can help.

If you have cold symptoms, we recommend you take a Lateral Flow Test on the morning of your arrival (before setting off on your journey to Resort).

Our address is Potters Resorts Hopton-on-Sea, Coast Road, Hopton-on-Sea, Norfolk, NR31 9BX. We have a full list of instructions for getting to our Norfolk resort here.

Great news, you no longer need to worry about your check-in time!

You can arrive on resort from 12 noon. Please head straight to reception to receive your welcome packs, resort information and get directions to the car park nearest to your room.

You can add a tasty two-course lunch to your booking, served between 12:30pm - 2pm (last orders at 1:30pm). We recommend booking in advance for a reduced price of £14.95 per person (£19.95 on the day of arrival, subject to availability). To book your arrival lunch, please call our friendly sales team on 0333 3207 414.

From 2pm on your arrival day, you can kick off your break in style by joining us for the Garden Party! Head to the Garden Bar (or on sunny days, out to the South Terrace) to enjoy this unique event complete with comedy, live entertainment, music and even a quiz! It’s the perfect afternoon and free to enjoy within your All-Inclusive Break price.

As usual, from 3pm, our much-loved All-Inclusive drinks offer kicks in and you can collect the keys to your accommodation from Reception.

All breaks at Potters Resorts are Exclusively for Adults, apart from during the school holidays, where we welcome families at Potters Resorts Hopton-on-Sea only. We do not accept bookings from any person below the age of 18 on breaks that are Exclusively for Adults. If children arrive on the resort for a break that is Exclusively for Adults, the party will be asked to leave, with a loss of all monies paid.

During your break with us, we ask that you take appropriate personal responsibility and continue to help protect your fellow guests and our team. As such, we ask that you wash your hands thoroughly with soap and hot water, and sanitise your hands regularly throughout your day using the hand gels available across the Resort.

As your All Inclusive break comes to an end, we ask that you please vacate your accommodation by 10 am and leave Resort by 12 noon on your day of departure. All keys can be returned to reception or left at the gatehouse as you leave the Resort.

You can get an exclusive saving if you book your next short break with us while on Resort.

Be sure to visit The Booking Lounge to make use of this offer. Exclusions apply.

Get pampered by our professional team with a range of treatments and products. Visit our website to browse our treatments, or call us on 01502 734343 to book an appointment. Our calendar often gets full very quickly so we highly encourage you to pre-book to avoid disappointment.

View Treatments

If you haven’t already advised us of the special dietary requirements of any members of your party, such as gluten-free, vegetarian, vegan, or of course, any allergies, please get in touch in the next 24 hours so we can ensure their needs are catered for. On arrival, please visit our Restaurant Team as early as possible and no later than 5pm to discuss your specific requirements with our chefs.

All mealtimes will be listed on your break programme, which is included in the Welcome Pack you will receive upon check-in.

All our rooms offer an en-suite bathroom, TV with Freeview channels, tea and coffee-making facilities and free Wi-Fi. Please check our accommodation page for further details on what is included in your accommodation grade.

We operate a daily housekeeping service (excluding Bungalows on Sundays), however, if you do not wish for your accommodation to be serviced during your stay, then please advise Reception as soon as possible after your arrival.

If you choose not to have your accommodation serviced but require fresh towels, toiletries, or tea, coffee, sugar, etc., replenished, then these are available from Reception for collection, or we can deliver them to your accommodation.

Upon arrival to Resort, you’ll be given a full programme listing all the fantastic entertainment, sports and activities available during your break. On your arrival day if you wish to enjoy a non-instructor led activity such as tennis, bowls, snooker, badminton, etc please visit the Sports Kiosk between 14:00 and 21:00 to collect equipment. Palms is open until 19:30 with last entry into the pool/gym at 18:45.

Bookings for the following sporting activities can be made at the Sports Kiosk each Tuesday, Wednesday, Thursday, Saturday and Sunday.

Badminton, Pickleball, Short Tennis, Tennis, Squash, Snooker, Darts, Bowls, Petanque, and Table Tennis - bookings can be made from 08:30.

On Midweek Breaks, Air Rifle and Archery sessions can be booked from 08:30.

On Weekend Breaks, Air Rifle and Archery morning sessions can be booked from 08:30, and afternoon sessions from 12:15.

To be fair to everyone please do not overbook and please let the Sports Kiosk know if you need to cancel a booking so that other guests can take your place.

If at all possible, you should bring your own equipment for any sports you may wish to play. However, if you are unable to do so, we will be able to provide equipment, and will ensure the items are thoroughly cleaned after each use.

With so much space to explore, you may also want to bring along some outdoor footwear and clothing for any walking you wish to do, or outdoor activities you’d like to take part in. Please be aware that closed shoes are required to participate in certain activities.

Your All-Inclusive offering starts at 3pm on your arrival day and from 8:30 am on each full day of your break to the close of bars. On departure day, your All-Inclusive offering will be available from 8:30 am until 10.30 am.

During your break, a drinks service will be available in the Garden Bar and the Bowlers Bar and the South Terrace from designated ordering points, where your order will be taken, and your drinks delivered to your table. Drinks service in the Atlas Theatre for the evening entertainment will be available directly from the Atlas Bar, and The South Terrace, open during good weather in the Summer months, is also counter service. In addition, you’ll also be able to help yourself to chilled bottles of still water from The Garden Bar water fridge.

If you’re aiming for a full house during afternoon bingo in our Atlas Theatre, please ensure you have ordered and received your drinks from one of our designated ordering points before making your way to the Atlas Theatre. During evening bingo, you can order directly from the bar in the Atlas Theatre.

Please note: Potters Resorts does not serve alcohol to anyone under the age of 18 or who appears to be under the age of 18. If you are aged between 18 and 25, please ensure you have an acceptable ID, which includes either of the following: a photocard driving licence, passport, or proof of age card that bears the PASS hologram. Anyone aged between 18 and 25 can check their ID with the reception team on arrival for age verification valid for their break.

While our breaks are inclusive of drinks, we welcome guests who consider this particular element secondary to the safe surroundings, variety of inclusive entertainment, delicious food, activities, sports and a host of leisure facilities. We discourage irresponsible drinking and as such, drinks with ultra-high Alcohol by Volume or caffeinated drinks such as shots, liquors or energy drinks, are not included.

Our team is trained to acknowledge guests partaking in sensible drinking, and will refuse service to anyone they believe is drinking to excess. We encourage people to enjoy a drink with friends and loved ones and, most importantly, HAVE FUN!

Now we’ve given you all the essential info for your break, we trust you will enjoy a wonderful stay with us here on the Norfolk coast. But here’s a few handy tips to make your stay even more memorable. Just click on the links provided below.

Reception

Reception is open from 8am to 8pm and can also be contacted by calling 01502 734340. Outside of these times, you can call 07810 266588 to speak to our Security Team, who are also contactable via the yellow emergency phones around the Resort.

Pop-in-Shop

Open daily from 8am to 8pm; our shop offers a lovely selection of gifts and any supplies you may have forgotten to bring with you.

Palms Health and Fitness Club

Our swimming pools and gym facilities are open from 7:45am to 7:30pm every day except for Mondays and Fridays when it opens at 9:45am.

Children aged 8 and under must be accompanied by a responsible adult in the water, regardless of swimming ability. Children aged 9-12 must be supervised by a responsible adult from the pool or poolside, regardless of swimming ability. Children aged 13 or above require a responsible adult to be within our Palms Health & Fitness Club.

Palms Health and Fitness Club

EV Charging Facilities

At Potters Resorts Hopton-on-Sea we have 4 EV charging points available, situated across from The South Terrace. You will need to bring and connect your own cable to the charger. Please check when connecting what the KWH price is on the display panel, and you can pay via contactless on the charging point. When your car has finished charging, please park your car in a designated car park leaving the charging point for others to use.

We hope the above information has been helpful and answered any last-minute questions you might have. If we’ve not quite ticked every box, please call our friendly team on 0333 3207 414, or Whatsapp us on 07830 359007.

We can't wait to see you, and we would like to thank you for your support and for reading this important information, as well as to wish you a safe journey to the Norfolk coast.